30-Day Money-Back Guarantee
We stand behind StrayFiles. If you're not satisfied with your purchase for any reason, contact us within 30 days of purchase at [email protected] and we'll issue a full refund promptly.
You don't need to explain why — just ask and we'll take care of it.
How to Request a Refund
Email [email protected] with the subject line "Refund Request" and include your order number (found in your purchase confirmation email). We'll process your refund within 3–5 business days.
Refunds are processed by Paddle, our payment provider, and will be returned to the original payment method.
After 30 Days
We consider refund requests on a case-by-case basis after the 30-day window. If you've experienced a technical issue that we couldn't resolve, we'll do our best to make it right. Reach out at [email protected] and we'll work something out.
Free Trial
StrayFiles includes a 7-day free trial with no credit card required. We encourage you to try the app fully before purchasing — the trial includes all features so you know exactly what you're buying.
Contact
Questions about a refund? Email us at [email protected]. We typically respond within one business day.